The fastest way to lose your trust is by having expectations that are not aligned. If you hear “I didn’t expect that”, it’s a sign of something going wrong, whether you are working with a client or your boss.
Imagine managing expectations as if you were setting rules for a video game. Everyone must know the rules, the objectives, and how to reach them. The game will be frustrating if the rules are unclear.
How to get everyone on the same page
- Define the scope of the project clearly: Describe what is included in the project right from the start. What is included, what is not and what could cost more? This can be done with a good fee proposal.
- Communication of milestones: Divide the project into phases – concept, development, and delivery – and make sure that everyone knows what is expected at each stage.
- Be honest about any challenges you may face, such as budget constraints or design limitations. People value honesty. For a Monmouth Architect, visit hillsandcompany.co.uk
Pro tip: Send a summary email after every meeting outlining the decisions made and next steps. This simple habit will save you time and avoid confusion.
Building lasting relationships: How to get more referrals as an architect
Your work does not end with the completion of a project. The best architects understand that the project’s final handover marks the start of a long term relationship.
How to turn a single project into a lifetime’s worth of referrals
- Be Human, but professional: Both clients and employers appreciate those who are attentive, take note of preferences and milestones, and remember them.
- Add value beyond the project: Share useful info even after the design has been completed, such as maintenance tips, design trends, or insights.
- Make a lasting impression: Your final presentation, or handover, should feel polished, personal, and professional. It’s what they will remember.